In the event that any Palace Resorts, Le Blanc Spa Resorts, or Baglioni Hotels and Resorts is directly impacted by a hurricane (1) while your guests are on vacation, we will gladly offer a certificate (2) for a return stay to the original resort for the number of unused nights (3).
Cancellations -
If a hurricane warning is issued by the US National Weather Center, passengers due to travel within 72 hours of the warning will not incur a penalty for rescheduling their stay. Please advise guests who wish to reschedule their reservation to contact the travel professional who booked their vacation package directly.
No Show -
No-show penalties will also be waived from the day a hurricane warning is issued by the US National Weather Center, and up to 5 days after normal activities are reinitiated at the hotel.
Early Departures -
In the event of a hurricane threat, guests who are currently on the property and wish to depart early may do so without incurring an early penalty and will receive a certificate for the number of unused nights; valid for travel within 1 calendar year from the original reserved dates.
Relocations -
In the event of a hurricane, guests have the option to transfer their reservation to an alternate Palace Resorts destination that is not within the storm’s projected path. Relocations to another Le Blanc Spa Resorts or Baglioni Hotels and Resorts will only be accepted if the original reservation was made at either brand. Rooms will be offered at the same rate based on availability. In the event that rates are lower at the relocating hotel, a credit for the difference will be issued. We cannot guarantee room category, and we will not issue a return stay if this option is used.
Extension -
In the event of a hurricane, if guests’ flights are canceled, they have the option to extend their stay according to their new departure flight. The special rates for extended stays are as follows:
• Palace Resorts: 200 USD per room per night (single or double occupancy). An additional charge of 100 USD per person per night will apply for up to 2 extra guests.
• Le Blanc Spa Resorts: 400 USD per room per night (single or double occupancy). An additional charge of 200 USD per person per night will apply for up to 2 extra guests.
• Baglioni Hotels and Resorts: 400 USD per room per night (single or double occupancy). An additional charge of 200 USD per person per night will apply for up to 2 extra guests.
Reschedule -
If guests wish to postpone their vacation and travel at a later date, Palace Resorts will guarantee their original rate for travel within a calendar year. Guests wishing to utilize this option must reschedule their trip within 30 days following the hurricane. Blackout periods may apply. Rate protection will only apply to the number of original nights and the number of guests booked. Additional nights or guests will be booked at the current rate. No name changes are allowed.
This policy is for individual travel and groups booked through Tour Operators or Agency Direct. It does not apply to groups booked directly with Palace Resorts. Groups contracted directly with Palace Resorts shall refer to their specific contract policies. Airline ticket holders are subject to Airlines’ policies and guidelines.
The policy may be subject to change or may be discontinued without notice.
(1) Policy will go into effect once the US National Weather Service issues a hurricane warning to the area, and the hurricane directly impacts any Palace Resorts, Le Blanc Spa Resorts, or Baglioni Hotels and Resorts property.
(2) Certificate will be valid for travel within 1 calendar year from the original reserved dates; it is non-transferable, not redeemable for cash. Space is subject to availability, and blackout periods may apply.
(3) Excludes the day of departure, airfare, and transfers. No upgraded categories will be available. The offer is subject to availability and must be redeemed within one year.
